Support
How can we help?
Support is by email, answered by the people who build the app. There's no ticket portal and no chatbot — write to us and we'll write back.
Email us
Include your macOS or iOS version and, for registrar issues, which registrar — never your API token.
Before you write
A registrar connection stopped working
Most often the API token was revoked or expired at the registrar. Generate a fresh token and re-enter it — it's stored only in your Keychain, so no other device needs updating by hand.
A field shows “not published”
Some country-code registries publish less data than .com. When a registry doesn't publish a field, Zoneception says so rather than showing a blank — that's expected.
Devices aren't syncing
Sync runs through your own iCloud. Check both devices are signed into the same Apple ID and iCloud Drive is on. Nothing passes through us, so there's no server-side state to reset.
More answers in the FAQ.